PRDs: Helpdesk
Ticket Management (TKT)
| PRD | Date | Status | Title | Modules touched |
|---|---|---|---|---|
| PRD-TKT-001 | 2026-06-02 | In-progress | Helpdesk core (tickets, SLA, agents) | @nx/helpdesk |
Agent Management (AGT)
| PRD | Date | Status | Title | Modules touched |
|---|---|---|---|---|
| PRD-AGT-001 | 2026-06-03 | In-progress | Agent manager groups | @nx/helpdesk, apps/bo, apps/core |
Knowledge Base (KB)
| PRD | Date | Status | Title | Modules touched |
|---|---|---|---|---|
| PRD-KB-001 | 2026-06-02 | In-progress | Knowledge base, surveys & feedback | @nx/helpdesk, @nx/core |
No PRDs yet - add one with
cpfrom another module'sprds/or follow §5 of the convention.